Thank you for your interest in OSHIN FITNESS.
To contact us, please complete the form in our contact us section and or email us oshin@oshinfitness.com.​

Processing time for orders is 1-3 business days (business days do not include weekends or holidays). These times may be extended during holidays, launches/restocks, and promotions. Please check our terms and conditions “delivery” sections for more specific details. Your order may be shipped 3-5 business days after the order is placed. Your order confirmation email will state the current processing time. Once shipped, delivery time within the United Kingdom is within 7 business days and 10-21 business days internationally. Delivery dates are estimated, not guaranteed. You may purchase express next day shipment at an extra charge at check out. 

Once the order ships, a tracking number may be emailed to you. The e-mail will contain shipment details, your tracking number, and a link to the delivery site. If a tracking number is provided, to track the order, click on the tracking number provided in the email 24-48 hours after you receive the tracking number for an update. All orders are shipped via Royal Mail or their selected international partners.
Please note we are not responsible for any shipping deliveries that may be affected by, but not limited to, the following: customs, natural occurrences, air/ground transportation strikes/delays, or transfers from Royal Mail to international mail carriers.

Where applicable, shipping emails are sent to the email address you entered at checkout when placing your order. Please be sure to enter the correct email address at checkout.

Also, please be sure your shipping address is complete and correct (including apt and house numbers) as this may also delay your order from being shipped.

Additional information for International customers:
We ship worldwide via Royal Mail. International orders may take up to 20 business days or longer to arrive. Items shipped outside of the United Kingdom are subject to duties, taxes, handling, and/or other miscellaneous charges as defined by the country of import. These fees are not included in the cost of your order and therefore cannot be reimbursed by OSHIN FITNESS LTD. Sometimes, these fees must be paid in order to receive your package. Please check with your country’s customs office to determine what these additional costs will be prior to placing your order. Please be aware some international countries do not scan the package once it arrives in your country. If more than 20 business days pass, please contact your local post office or customs as the package may be held there.

The Royal Mail Postal Service does not guarantee the delivery date and time of your package for standard/ first class mail.

Please visit their website at https://www.royalmail.com for tracking and more info.

We will attempt to make the change or cancel your order within the same day your order is made. If you contact us after the day you placed the order, we cannot guarantee the order can be changed or cancelled. This is partly due to the fact that most times we process orders during non-business days/hours to ensure fast shipping. Depending on our volume and time of year, we may not be able to make any changes. If you made an error or you want to cancel your order after it has been processed and shipped, unfortunately, we will not be able to cancel the order or issue a refund. We can only ship to the address entered in PayPal checkout. If your address is incorrect, please email oshin@oshinfitness.com immediately.

First, please check the status of the tracking number provided to you. If it states your package is undeliverable, please email us at customerservices@oshinfitness.com and we will instruct you on how to proceed. If we get your package in the mail, we will contact you via email to request an updated shipping address so that we can resend it to you. A small return shipping fee will be invoiced to you to cover return shipping costs due to the unclaimed, invalid/undeliverable, etc address provided to us. This will need to be paid prior to us re-shipping your package. Your package must be received prior to us making any changes or re-sending the order. Please be sure to enter your shipping address in PayPal correctly to avoid delays in receiving your order. We do not refund shipping fees.

Customers to pay using their credit and debit cards, PayPal account balances, and bank accounts securely without sharing your personal information. Please be sure your billing and shipping address match your card to avoid delays or declines.

**Please note PayPal” E-Check” payments will not allow us to ship your order until they verify your payment has cleared.

ALL SALES ARE FINAL. Due to the intimate nature of this product, we do not give refunds, exchanges, or credits for any reason. We do not accept returns. Please read the full descriptions of the product you are interested in purchasing. Please measure your size prior to ordering. Any unauthorised returns will be refused and returned to you. Please read all disclosures and FAQ prior to making a purchase. We do not offer any warranties or repairs. All OSHIN FITNESS Meal Plans and OSHIN WAIST MELTERS are non-refundable, exchangeable, or returnable. By completing your purchase, you agree to these terms. Meal plans are emailed only immediately after purchase. 

Please email oshin@oshinfitness.com for any other questions or concerns.

We respect your privacy and have an obligation to you under GDPR regulations. The information you provide will not be given to any third parties. At OSHIN FITNESS, we understand how important security is to you. When you place an order at www.oshinfitness.com, we encode your information using encryption technology. You can rest assured that your order will be placed safely and securely.

At the moment, purchases can only be made online at www.oshinfitness.com. We are not currently accepting wholesale orders or affiliate sales reps.

Periodically, OSHIN FITNESS will offer promotional codes. One (1) Offer Code may be used per order. Any current codes CANNOT be applied to a previous purchase. Price adjustments will not be made. The coupon code is entered at check out. To ensure you are notified of any new items, sales and promotions please join our mailing list by clicking here and follow our social media pages, @oshinfitness.

While we try our best to process your order as quickly as possible, sometimes human errors can occur in fulfilling an order. Other times, the merchandise may be damaged during the shipping process. In these situations, we want to do everything we can to fix the error. If we made an error in the fulfilment of your order, please email us. You will be asked to provide clear photos of the package the order arrived in and the products received. Once we review the photos, we will review the issue and either authorise the exchange or explain the reason for the denial of the exchange. If it is authorised, we will need the incorrect item returned to us in a new, sealed, and unused condition. Please allow up to 14 business days for us to process the incorrect/missing items once authorised. Due to sanitary reasons and COVID 19, If the incorrect item has been worn, opened, or removed from packaging, we will not be able to accept the return/exchange regardless of an error on OSHIN FITNESS behalf.  The item has been contaminated and is no longer resale-able. Please note that items shipped using a mail forwarding service are not eligible for replacement/exchange/refund of any kind. In most cases, we will email a return label to you once your exchange is authorised. We cannot issue return labels to international customers.

All items are thoroughly checked and weighed prior to shipping. If an item is damaged, missing pieces, or wrong item sent, please contact us within 24 hours from the date you received the package. Please be sure you checked the entire contents of your package. If you do not contact us within 24 hours, OSHIN FITNESS will not be responsible for the items. Neither a replacement nor a refund will be issued.

*We reserve the right not to accept certain damaged items.

Additional information regarding orders

We reserve the right to refuse to process and order due to suspected fraud or unauthorised or illegal activity. If such is the case, we may reject your order. Our customer service department may email you at the email address you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorised or illegal activity. To avoid delays, please be sure your name, billing, and shipping address matches the card you are using. We reserve the right to cancel any order using any promotion or promotional code, at our sole discretion. If any order cancellation occurs, you will be credited in full for the cancelled order(s) and your order will not be shipped. We do not make price adjustments. We take these measures to protect our customers as well as ourselves from fraud or other unauthorised or illegal activity.

Please visit our website, www.oshinfitness.com or follow us on social media @oshinfitness

For questions regarding the status of your order, or any other questions, please email us at oshin@oshinfitness.com or send us a message through our contact us page.